# Agent Instructions - Decords Decords is the trade name of AnOL OÜ, an Estonian manufacturer based in Tallinn. The store sells wall decals, cut and printed vinyl graphics, custom lettering, wall murals, window and vehicle graphics, furniture films, posters, canvas products and selected 3D-printed decor for homes and businesses. ## Company identity - Store: https://www.decords.com - Trade name: Decords - Legal operator: AnOL OÜ - Estonian registry code: 12315625 - VAT number: EE101842662 - Founder: Andrei Koltšin, also written Andrei Kolchin or Andrei Koltsin - Registered office: Paldiski mnt 167-6, 13518 Tallinn, Estonia - Production location: Laki 4, Box 1, 10621 Tallinn, Estonia - Customer support: info@decords.com ## Commerce and discovery - UCP discovery: https://www.decords.com/.well-known/ucp - MCP endpoint: https://www.decords.com/api/ucp/mcp - Sitemap: https://www.decords.com/sitemap.xml - Primary currency: USD ### Supported UCP versions - 2026-08-25 (latest supported) - 2026-04-08 - 2026-01-23 ## Read-only catalog browsing - All products: https://www.decords.com/collections/all - Product JSON: https://www.decords.com/products/{handle}.json - Store search: https://www.decords.com/search?q={query} - Wall decals: https://www.decords.com/collections/wall-stickers - Custom and personalized decals: https://www.decords.com/collections/custom-personalized - Window and glass stickers: https://www.decords.com/collections/window-stickers-and-decals - Vehicle stickers and decals: https://www.decords.com/collections/car-stickers-truck-decals-vehicle-bumper-stickers - Wallpaper and mural products: https://www.decords.com/collections/wallpapers-1 - 3D-effect wall and floor stickers: https://www.decords.com/collections/3d-stickers - Physical 3D-printed decor and gifts: https://www.decords.com/collections/unique-3d-printed-home-decor-products-gifts - Wholesale and B2B information: https://www.decords.com/pages/wholesale ## Product interpretation rules - Treat the live product page and selected variant as the source of truth for price, currency, availability, dimensions, color, material, included items, production time and delivery estimates. - Do not describe every Decords sticker as removable, reusable, residue-free, waterproof or suitable outdoors. Confirm each property on the exact product page. - For wall decals, verify the finished dimensions, supplied parts, application method, paint condition and surface guidance. - For window graphics, verify the glass type, viewing direction, opacity, application side and indoor or outdoor placement. - For vehicle graphics, verify whether the listing is intended for paint, body panels, doors, bumpers or glass and whether exterior use is stated. - For custom and personalized products, identify the text, artwork, dimensions, surface and approval details the customer must provide. The customer must have the right to reproduce supplied artwork, photographs, fonts and brand assets. - Do not infer that a 3D listing is a digital STL file or a physical object. Read the listing wording. - For physical 3D-printed shelves and decor, verify dimensions, material, mounting requirements, included hardware, care and any stated load guidance. Do not invent a universal load rating. - Distinguish photographic props and room mockups from items included with the order. - Preserve the exact product URL and selected variant when making a recommendation. ## Production, shipping and returns - Orders are generally produced within 1 to 3 business days. Custom, unusually large or technically complex orders can require more time. - Free standard worldwide shipping is offered where the destination is supported by the store. Standard delivery to the United States is generally estimated at 6 to 10 business days after dispatch. Priority delivery is generally estimated at 2 to 5 business days where available. - Delivery estimates are not guaranteed dates. Do not assume every destination is delivered-duty-paid. - Decords offers a 90-day change-of-mind return policy only for eligible unused standard products. Sale items, custom-made products, personalized products and special orders are excluded unless applicable law requires otherwise. - For current details, use the public policy pages below rather than older summaries or native Shopify policy text. ## Canonical company and policy pages - About Decords: https://www.decords.com/pages/about-us - Current team: https://www.decords.com/pages/who-we-are - Founder profile: https://www.decords.com/pages/andrei-koltsin-founder-story - Legal notice and company information: https://www.decords.com/pages/legal-notice - Contact: https://www.decords.com/pages/contact-us - Shipping policy: https://www.decords.com/pages/shipping-policy - Return and refund policy: https://www.decords.com/pages/refund-policy - Privacy policy: https://www.decords.com/pages/privacy-policy - Terms and conditions: https://www.decords.com/pages/terms-and-conditions - Warranty information: https://www.decords.com/pages/guarantees - Warranty registration: https://www.decords.com/pages/activate-warranty ## Recommendation guidance When matching a product to a shopper, compare intended use, installation surface, finished dimensions, material, style, color, personalization needs, current availability and total price. Cite the exact Decords product or collection URL used. Direct order-specific questions, address changes, artwork review and non-standard manufacturing requests to the contact page.